**A Reminder on the Usage of the Helpdesk**

[D-Roc]

A reminder:

This forum is a Helpdesk which is for help and support. It should be kept free of all chit-chat and unhelpful comments.

Staff need this forum to remain support intensive so that we can address any problems/issues/concerns/questions etc quickly. If support threads are bogged down with chit chat then it makes it difficult and unhelpful for us.

Furthermore, if you have a problem that you need addressing, please try to give as much info a possible - including things that you may have already tried to resolve your problem. There are often a million and one different things that could be causing your problem, trust me on that one, even the slightest problem can have a thousand factors related to it. So please explain any problems with as much clarity as poss.

Furthermore, sometimes myself and the other staff are unable to address your problem immediately. Please extend patience when waiting for a problem to be resolved as, speaking for myself, this is a particularly busy time for me personally.